DELIVERY & PICK UP

Free standard shipping on orders over $75.

Excludes express, international and oversized shipping.

--

​Standard Australia-wide shipping for $10

or

Pickup from 1/266 Montague Rd, West End, Queensland.

Mon-Fri (9am- 5pm)

Pickup is not available Saturday or Sunday

We do not currently ship outside of Australia.

TURN AROUND TIME

Production time: 1-3 business days

 Production may take longer during peak periods, if special materials need to be ordered or if design is required for your order. We will keep you updated if there are any delays. If we send you a design proof, we will wait for your confirmation to proceed, so please be prompt in your reply.

Delivery time: 1-5 business days

All orders are shipped from West End in Brisbane. Usual delivery times:

Brisbane: 1-2 business days

Sydney, Melbourne & Canberra: 2-3 business days

Perth & Regional: 4-5 business days

 

If you require your order by a specific date, please let us know in the comments during checkout and we will do our best to ensure you have it in time.

Our office and courier observe all public holidays. During Christmas time, please allow extra time for shipping. We will advertise our Christmas cutoff to ensure your order arrives in time.

RETURNS & EXCHANGES

Items are individually made and checked for quality prior to shipping. We then carefully package for post to ensure their safe arrival. Damage caused during shipping needs to be reported within 24 hours of receiving your product so we can make amends.

We do not accept refunds or returns for any personalised items. Please ensure all personalised text is spelled correctly and your desired finish is correct during ordering.

Please be aware our products are fragile, so please handle with care. We cannot take responsibility for any damage caused once your product has been received.